Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns  
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Proof of purchase is required.

How to Start a Return  
To request a return, please contact us at info@pawcarehome.com. Returns sent without prior approval will not be accepted.

Return Shipping  
Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Damaged or Incorrect Items  
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items  
Gift cards and clearance items are non-refundable.

Refunds  
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.  
Approved refunds will be processed to the original payment method within 5–10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.